Course Category

Occupational Skills: Customer Service

In today’s digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
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6 Lessons | 14-24 Minutes

Have Fun: Create A Positive Culture at Work

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6 Lessons | 14-24 Minutes

Patient Care: Treat ‘Em Like Dogs

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9 Lessons | 21-31 Minutes

Customer Service Skills for Patient Satisfaction

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5 Lessons | 21-31 Minutes

Customer Service and Sales: Working as a Team

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10 Lessons | 20-30 Minutes

Applying Customer Service Skills Internally, Government Version

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10 Lessons | 19-29 Minutes

Applying Customer Service Skills Internally, Healthcare Version

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4 Lessons | 14-24 Minutes

Customer Service in Government: Think Like the Customer

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6 Lessons | 18-30 Minutes

Customer Service: Make It Easy!

Product ID: at30csme_vod
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Microlearning
1 Lessons | 3-3 Minutes

Customer Service – Observe The Difference In Every Customer

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Microlearning
1 Lessons | 3-3 Minutes

Customer Service – Service Delayed Is Service Denied

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Microlearning
1 Lessons | 3-3 Minutes

Customer Service – Acknowledge Every Customer

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Microlearning
1 Lessons | 4-4 Minutes

Customer Service – Act To Solve Problems

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Microlearning
1 Lessons | 3-3 Minutes

Customer Service – Are You With Me?

Product ID: at30csay_vod
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Microlearning
1 Lessons | 2-2 Minutes

Customer Service – Cutting Corners

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8 Lessons | 16-26 Minutes

Customer Service Gone Viral

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Microlearning
1 Lessons | 2-2 Minutes

Customer Service – The Invisible Customer

Product ID: at30csic_vod
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Microlearning
1 Lessons | 2-2 Minutes

Customer Service – It’s Not My Problem

Product ID: at30csin_vod
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Microlearning
1 Lessons | 3-3 Minutes

Customer Service – I’m Right, You’re Wrong

Product ID: at30csir_vod
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Microlearning
1 Lessons | 4-4 Minutes

Customer Service – Listen To Your Customers

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