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Course ID: at30csay_vod

Customer Service – Are You With Me?

This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when reps just don’t listen. A simple solution is presented: listen, understand and confirm. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

1 Lessons
3-3 Minutes
0 Questions