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Course ID: crmlacsg_vod

Applying Customer Service Skills Internally, Government Version

Customers do not want to be lost in all of the rules government employees are usually required to follow. They simply want to be treated respectfully while having their needs met. The same is true for internal customers. This video-based online training course offers tips on recognizing internal customers opposed to external customers and how the same service steps can be applied to meet the needs of both groups. The last thing anyone’s wants is to dread going to work and having to deal with co-workers’ poor attitudes. It drains morale and production. With this training employees get a blueprint on how to treat each other well, which boosts morale.

10 Lessons
20-30 Minutes
10 Questions