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Course ID: at30csir_vod

Customer Service – I’m Right, You’re Wrong

This microlearning provides an example of how engaging in an argument with a customer can only lead to a negative interaction. Learn how a phone rep – determined to show he’s right and the customer is wrong – gets a bad review on a blog, and in contrast, by focusing on solving the customer’s problem earns positive feedback. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

1 Lessons
3-3 Minutes
0 Questions