Course Category

Occupational Skills: Customer Service

In today’s digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
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7 Lessons | 10-10 Minutes

Difficult Customer Types

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6 Lessons | 9-9 Minutes

Customer Retention

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8 Lessons | 9-9 Minutes

Customer Service Excellence

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Microlearning
1 Lessons | 1-1 Minutes

Customer Service Recovery (HEARD) In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Customer Service Tip – C.A.R.P. In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Coping Under Fire On The Front Line In 1 Minute

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5 Lessons | 9-9 Minutes

Customer Win Back Techniques

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Microlearning
1 Lessons | 1-1 Minutes

Defusing Anger (CALM) In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Defusing Angry Customers In 1 Minute

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7 Lessons | 10-10 Minutes

Being World Class In Your Field

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Microlearning
1 Lessons | 1-1 Minutes

Customer Effort In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Call Evaluations In 1 Minute

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7 Lessons | 10-10 Minutes

Complaint Handling

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Microlearning
1 Lessons | 1-1 Minutes

Collecting Debt In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Bad News, Good News In 1 Minute

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6 Lessons | 10-10 Minutes

Answering The Telephone

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Microlearning
1 Lessons | 1-1 Minutes

Adding Value In 1 Minute

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8 Lessons | 10-10 Minutes

Award Winning Social Media Interactions

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7 Lessons | 10-10 Minutes

Award Winning Telephone Techniques Part 1

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7 Lessons | 10-10 Minutes

Award Winning Telephone Techniques Part 2

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Microlearning
1 Lessons | 1-1 Minutes

Abusive Customers In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Acknowledge Customer Contact In 1 Minute

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8 Lessons | 10-10 Minutes

Advanced Customer Service

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6 Lessons | 10-10 Minutes

Abusive Customers

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7 Lessons | 10-10 Minutes

Advanced Difficult Customer Techniques

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Microlearning
1 Lessons | 1-1 Minutes

Apologizing For Delays In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Avoiding Escalations In 1 Minute

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