Course Category
In today’s digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

7 Lessons | 10-10 Minutes
Difficult Customer Types
Product ID: lplndcty_vod

6 Lessons | 9-9 Minutes
Customer Retention
Product ID: lplncret_vod

8 Lessons | 9-9 Minutes
Customer Service Excellence
Product ID: lplncsex_vod

Microlearning
1 Lessons | 1-1 Minutes
Customer Service Recovery (HEARD) In 1 Minute
Product ID: lplncsre_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Customer Service Tip – C.A.R.P. In 1 Minute
Product ID: lplncstc_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
Product ID: lplncucs_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Coping Under Fire On The Front Line In 1 Minute
Product ID: lplncuff_m_vod

5 Lessons | 9-9 Minutes
Customer Win Back Techniques
Product ID: lplncwba_vod

Microlearning
1 Lessons | 1-1 Minutes
Defusing Anger (CALM) In 1 Minute
Product ID: lplndaca_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Defusing Angry Customers In 1 Minute
Product ID: lplndacu_m_vod

7 Lessons | 10-10 Minutes
Being World Class In Your Field
Product ID: lplnbwci_vod

Microlearning
1 Lessons | 1-1 Minutes
Customer Effort In 1 Minute
Product ID: lplnceff_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Call Evaluations In 1 Minute
Product ID: lplnceva_m_vod

7 Lessons | 10-10 Minutes
Complaint Handling
Product ID: lplnchan_vod

Microlearning
1 Lessons | 1-1 Minutes
Collecting Debt In 1 Minute
Product ID: lplncode_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Bad News, Good News In 1 Minute
Product ID: lplnbngn_m_vod

6 Lessons | 10-10 Minutes
Answering The Telephone
Product ID: lplnatel_vod

Microlearning
1 Lessons | 1-1 Minutes
Adding Value In 1 Minute
Product ID: lplnaval_m_vod

8 Lessons | 10-10 Minutes
Award Winning Social Media Interactions
Product ID: lplnawsm_vod

7 Lessons | 10-10 Minutes
Award Winning Telephone Techniques Part 1
Product ID: lplnawt1_vod

7 Lessons | 10-10 Minutes
Award Winning Telephone Techniques Part 2
Product ID: lplnawt2_vod

Microlearning
1 Lessons | 1-1 Minutes
Abusive Customers In 1 Minute
Product ID: lplnabcu_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Acknowledge Customer Contact In 1 Minute
Product ID: lplnacci_m_vod

8 Lessons | 10-10 Minutes
Advanced Customer Service
Product ID: lplnacse_vod

6 Lessons | 10-10 Minutes
Abusive Customers
Product ID: lplnacus_vod

7 Lessons | 10-10 Minutes
Advanced Difficult Customer Techniques
Product ID: lplnadcu_vod

Microlearning
1 Lessons | 1-1 Minutes
Apologizing For Delays In 1 Minute
Product ID: lplnadel_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Avoiding Escalations In 1 Minute
Product ID: lplnaesc_m_vod