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Course ID: lplnacci_m_vod

Acknowledge Customer Contact In 1 Minute

Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry or visit as soon as they arrive, they feel welcomed and important. If you ignore a customer either unintentionally or deliberately, you have created a negative impression and immediately tell the customer they are not that important. This one-minute video shares some ideas on how you can acknowledge customer contact effectively.

1 Lessons
1-1 Minutes
0 Questions