Course Category
In today’s digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

8 Lessons | 28-36 Minutes
Remarkable Customer Service
Product ID: tjhcrcse_vod

6 Lessons | 31-39 Minutes
Perfecting The Customer Experience
Product ID: tjhcpcex_vod

5 Lessons | 22-26 Minutes
Identifying Customer Types
Product ID: tjhcicty_vod

10 Lessons | 28-38 Minutes
Customer Service
Product ID: tjhccser1_vod

6 Lessons | 33-53 Minutes
Contact Center: Beyond The Metrics
Product ID: tjhcccbm_vod

6 Lessons | 34-59 Minutes
Contact Center: Speaking The Language
Product ID: tjhcccsl_vod

4 Lessons | 4-9 Minutes
Customer Service: Reasons To Excel
Product ID: psplcsrt_vod

3 Lessons | 6-11 Minutes
Customer Service: Skills Required
Product ID: psplcssr_vod

4 Lessons | 4-9 Minutes
Customer Service: Communication
Product ID: psplcsco_vod

4 Lessons | 6-11 Minutes
Customer Service: Difficult Customers
Product ID: psplcsdc_vod

4 Lessons | 5-10 Minutes
Customer Service: How to Excel
Product ID: psplcsht_vod

5 Lessons | 10-10 Minutes
Working With Other Departments
Product ID: lplnwwod_vod

7 Lessons | 9-9 Minutes
Taking Initiative
Product ID: lplntini_vod

Microlearning
1 Lessons | 1-1 Minutes
Vulnerable Customers In 1 Minute
Product ID: lplnvcus_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Verbal Holding In 1 Minute
Product ID: lplnvhol_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Service Orientation In 1 Minute
Product ID: lplnsori_m_vod

5 Lessons | 8-8 Minutes
Service Requests
Product ID: lplnsreq_vod

Microlearning
1 Lessons | 1-1 Minutes
Stress Response (Fight, Flight, Freeze) In 1 Minute
Product ID: lplnsrff_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Taking Ownership In 1 Minute
Product ID: lplntaow_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Telephone Transfers In 1 Minute
Product ID: lplntetr_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Telephone Hold Standards In 1 Minute
Product ID: lplnthst_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Questioning Skills In 1 Minute
Product ID: lplnqski_m_vod

7 Lessons | 9-9 Minutes
Questioning Skills
Product ID: lplnqski_vod

9 Lessons | 10-10 Minutes
Retail Face To Face Sales
Product ID: lplnrftf_vod

Microlearning
1 Lessons | 1-1 Minutes
A Positive Response To Customers In 1 Minute
Product ID: lplnprtc_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Permission To Ask Questions In 1 Minute
Product ID: lplnptaq_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Professional Telephone Greeting In 1 Minute
Product ID: lplnptgr_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Positive Affirmation In 1 Minute
Product ID: lplnpaff_m_vod