Course Category

Occupational Skills: Customer Service

In today’s digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
Image
8 Lessons | 28-36 Minutes

Remarkable Customer Service

Product ID: tjhcrcse_vod
Image
6 Lessons | 31-39 Minutes

Perfecting The Customer Experience

Product ID: tjhcpcex_vod
Image
5 Lessons | 22-26 Minutes

Identifying Customer Types

Product ID: tjhcicty_vod
Image
10 Lessons | 28-38 Minutes

Customer Service

Product ID: tjhccser1_vod
Image
6 Lessons | 33-53 Minutes

Contact Center: Beyond The Metrics

Product ID: tjhcccbm_vod
Image
6 Lessons | 34-59 Minutes

Contact Center: Speaking The Language

Product ID: tjhcccsl_vod
Image
4 Lessons | 4-9 Minutes

Customer Service: Reasons To Excel

Product ID: psplcsrt_vod
Image
3 Lessons | 6-11 Minutes

Customer Service: Skills Required

Product ID: psplcssr_vod
Image
4 Lessons | 4-9 Minutes

Customer Service: Communication

Product ID: psplcsco_vod
Image
4 Lessons | 6-11 Minutes

Customer Service: Difficult Customers

Product ID: psplcsdc_vod
Image
4 Lessons | 5-10 Minutes

Customer Service: How to Excel

Product ID: psplcsht_vod
Image
5 Lessons | 10-10 Minutes

Working With Other Departments

Product ID: lplnwwod_vod
Image
7 Lessons | 9-9 Minutes

Taking Initiative

Product ID: lplntini_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Vulnerable Customers In 1 Minute

Product ID: lplnvcus_m_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Verbal Holding In 1 Minute

Product ID: lplnvhol_m_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Service Orientation In 1 Minute

Product ID: lplnsori_m_vod
Image
5 Lessons | 8-8 Minutes

Service Requests

Product ID: lplnsreq_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Stress Response (Fight, Flight, Freeze) In 1 Minute

Product ID: lplnsrff_m_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Taking Ownership In 1 Minute

Product ID: lplntaow_m_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Telephone Transfers In 1 Minute

Product ID: lplntetr_m_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Telephone Hold Standards In 1 Minute

Product ID: lplnthst_m_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Questioning Skills In 1 Minute

Product ID: lplnqski_m_vod
Image
7 Lessons | 9-9 Minutes

Questioning Skills

Product ID: lplnqski_vod
Image
9 Lessons | 10-10 Minutes

Retail Face To Face Sales

Product ID: lplnrftf_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

A Positive Response To Customers In 1 Minute

Product ID: lplnprtc_m_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Permission To Ask Questions In 1 Minute

Product ID: lplnptaq_m_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Professional Telephone Greeting In 1 Minute

Product ID: lplnptgr_m_vod
Image
Microlearning
1 Lessons | 1-1 Minutes

Positive Affirmation In 1 Minute

Product ID: lplnpaff_m_vod