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Course ID: lplnpaff_m_vod

Positive Affirmation In 1 Minute

This one-minute video explains the reasons and ways to provide the customer with a positive initial response to query. Not just a positive first impression but a positive response to give confidence to the customer that you can help. Whether it’s on the phone or face-to-face the same principles apply.

1 Lessons
1-1 Minutes
0 Questions