All Courses
Course ID: psplcssr_vod

Customer Service: Skills Required

American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to make a difference, increase sales, and excel. This course is geared toward those who want to beef up their customer service delivery and skills. This course introduces the unique art of customer service, qualities of a good customer service representative and the best practices for hiring and training. Utilize this course among customer service leaders in order to help your organization provide stellar service and maintain a loyal customer base.

3 Lessons
6-11 Minutes
Closed Captioning
5 Questions