All Courses
Course ID: lplnqski_vod

Questioning Skills

It is imperative to ask the right questions when engaging with customers. One negative experience is all it takes for a customer to leave, and word of mouth and social media are extremely powerful influences. This training module covers the purpose of asking questions, various types of questions, getting answers, and conversation control. Utilize this course as your train new customer service representatives and as an opportunity to assist existing agents in brushing up on their communication skills when interacting with customers.

7 Lessons
9-9 Minutes
0 Questions