Course Category
In today’s digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
10 Lessons | 9-19 Minutes
Customer Service: De-escalation Techniques For Difficult Customers
Product ID: tabccsdt_vod
Microlearning
1 Lessons | 6-9 Minutes
Building Customer Relationships: Managing Customer Expectations
Product ID: tjhcbcre_m03_vod
Microlearning
1 Lessons | 6-9 Minutes
Building Customer Relationships: Effective Problem Solving
Product ID: tjhcbcre_m04_vod
Microlearning
1 Lessons | 6-9 Minutes
Building Customer Relationships: Utilizing Customer Feedback
Product ID: tjhcbcre_m05_vod
Microlearning
1 Lessons | 7-10 Minutes
Building Customer Relationships: Building Rapport With Customers
Product ID: tjhcbcre_m01_vod
Microlearning
1 Lessons | 7-10 Minutes
Building Customer Relationships: Demonstrating Your Values
Product ID: tjhcbcre_m02_vod
7 Lessons | 15-25 Minutes
Customer Service: So Help Me, Employee Edition
Product ID: vvisshme_vod
7 Lessons | 17-27 Minutes
Customer Service: So Help Me, Supervisor Edition
Product ID: vvisshms_vod
Microlearning
1 Lessons | 3-3 Minutes
Customer Service Supervision – Tell People What They’re Doing Right
Product ID: vviscsst_vod
Microlearning
1 Lessons | 3-3 Minutes
Customer Service Supervision – Encourage Employee’s To Find Solutions
Product ID: vviscsse_vod
Microlearning
1 Lessons | 3-3 Minutes
Customer Service Supervision – How To Handle Mistakes
Product ID: vviscssh_vod
Microlearning
1 Lessons | 3-3 Minutes
Customer Service Supervision – Quality Matters As Much As Quantity
Product ID: vviscssq_vod
Microlearning
1 Lessons | 3-3 Minutes
Customer Service – Let Me Transfer You
Product ID: vviscslm_vod
Microlearning
1 Lessons | 3-3 Minutes
Customer Service Supervision – Don’t Let Policy Detract From Service
Product ID: vviscss0_vod
Microlearning
1 Lessons | 3-3 Minutes
Customer Service – I’ve Heard This All Before
Product ID: vviscsi1_vod
Microlearning
1 Lessons | 2-2 Minutes
Customer Service – I’m Happy To Help, But…
Product ID: vviscsih_vod
Microlearning
1 Lessons | 3-3 Minutes
Customer Service – It’s Policy, There’s Nothing I Can Do
Product ID: vviscsip_vod
Microlearning
1 Lessons | 2-2 Minutes
Customer Service – It’s Not My Department
Product ID: vviscsi0_vod
0 Lessons | 1-2 Minutes
Customer Service & Customer Focus: Prioritizing Customer Requests
Product ID: vado902i_act
0 Lessons | 1-2 Minutes
Customer Service & Customer Focus: Meeting Customer Needs
Product ID: vado874i_act
0 Lessons | 1-2 Minutes
Customer Service & Customer Focus: Handling Angry Customers
Product ID: vado639i_act
0 Lessons | 1-2 Minutes
Customer Service & Customer Focus: Meeting Customer Needs as a Manager
Product ID: vado345m_act
0 Lessons | 1-2 Minutes
Customer Service & Customer Focus: Keeping Customer Informed
Product ID: vado187i_act
5 Lessons | 7-12 Minutes
Operations Management: Role Of The Customer And Supplier
Product ID: tqueomrc_vod
5 Lessons | 11-15 Minutes
Managing Upset Customers
Product ID: tquemucu_vod
5 Lessons | 9-13 Minutes
Improving Customer Rapport
Product ID: tqueicra_vod
5 Lessons | 15-17 Minutes
Employee Motivation: Leading And Motivating Call Center Teams
Product ID: tqueemlc_vod
5 Lessons | 10-14 Minutes
Business Power Skills: Customer Service
Product ID: tquebpsc_vod