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Course ID: tquemucu_vod

Managing Upset Customers

Working with upset customers takes skill and finesse. With the right training, you can learn how to address conflicts positively and effectively. Use this training course to learn the skills needed to address and solve customer issues. This course teaches customer-facing employees about the right tools for addressing customer conflicts. Viewers also learn how to demonstrate the right attitude when discussing a customer’s issues, such as staying calm and building a connection. Customers can become upset for many different reasons. With this training course, your team will learn the specific behaviors and attitudes to adopt to resolve customer conflicts.

5 Lessons
11-15 Minutes
4 Questions