Customer Service Supervision – How To Handle Mistakes

When a supervisor publicly reprimands a service rep, they both look bad. This video shows how when a supervisor discusses an employee’s mistake in private, the rep has an opportunity to learn how to be a better service provider. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”