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Course ID: vviscsse_vod

Customer Service Supervision – Encourage Employee’s To Find Solutions

When a supervisor takes on a rep’s problem customer, the rep learns nothing. This video shows how when a supervisor supports a rep in figuring out a solution herself, she grows in the job and learns how to solve customer problems on her own. Learn how to empower your reps to solve problems. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

1 Lessons
3-3 Minutes
0 Questions