Building Customer Relationships: Utilizing Customer Feedback

There’s no better way to know what your customers expect from you than to ask your customers what they expect from you. This microlearning explains how customer feedback can help you improve, how to effectively solicit that feedback, and how important it is to develop a process for doing so. You’ll also get a glimpse into one of the world’s worst coffee shops. How does that factor into all this? You’ll just have to watch to find out!