Course Category
In today’s digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

Microlearning
1 Lessons | 1-1 Minutes
Positive First Impressions In 1 Minute
Product ID: lplnpfim_m_vod

7 Lessons | 9-9 Minutes
Positive First Impressions
Product ID: lplnpfim_vod

Microlearning
1 Lessons | 1-1 Minutes
Powerful Phrases At Work In 1 Minute
Product ID: lplnpoph_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Moments Of Truth In 1 Minute
Product ID: lplnmotr_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Make Their Day In 1 Minute
Product ID: lplnmtdi_m_vod

Microlearning
1 Lessons | 1-1 Minutes
No Blame Apology In 1 Minute
Product ID: lplnnbap_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Outbound Calling In 1 Minute
Product ID: lplnobca_m_vod

11 Lessons | 10-10 Minutes
Outbound Calling
Product ID: lplnocal_vod

Microlearning
1 Lessons | 1-1 Minutes
Open And Closed Questions In 1 Minute
Product ID: lplnocqu_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Live Chat Tips In 1 Minute
Product ID: lplnlcti_m_vod

8 Lessons | 10-10 Minutes
Managing Customer Needs
Product ID: lplnmcne_vod

6 Lessons | 8-8 Minutes
Managing Difficult Customers
Product ID: lplnmdcu_vod

7 Lessons | 9-9 Minutes
Know Your Business
Product ID: lplnkybu_vod

5 Lessons | 8-8 Minutes
Keeping Your Customers Informed
Product ID: lplnkyci_vod

4 Lessons | 10-10 Minutes
Live Chat Etiquette
Product ID: lplnlcet_vod

Microlearning
1 Lessons | 1-1 Minutes
Handling Difficult Customers (LAST) In 1 Minute
Product ID: lplnhadc_m_vod

Microlearning
1 Lessons | 1-1 Minutes
How To Say No Nicely To A Customer In 1 Minute
Product ID: lplnhtsc_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Indifference In 1 Minute
Product ID: lplnindf_m_vod

6 Lessons | 10-10 Minutes
Fix The Customer First
Product ID: lplnfcfi_vod

5 Lessons | 9-9 Minutes
First Contact Resolution
Product ID: lplnfcre_vod

Microlearning
1 Lessons | 1-1 Minutes
Funnel Questions In 1 Minute
Product ID: lplnfque_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Great Customer Service Tips In 1 Minute
Product ID: lplngcst_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Dealing With Know-It-All Customers In 1 Minute
Product ID: lplndwkc_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Dealing With Non-Stop Talking Customers In 1 Minute
Product ID: lplndwnt_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Dealing With Rude People In 1 Minute
Product ID: lplndwrp_m_vod

Microlearning
1 Lessons | 1-1 Minutes
Dealing With A Silent Colleague Or Customer In 1 Minute
Product ID: lplndwsc_m_vod

5 Lessons | 10-10 Minutes
Emotional Clients And Colleagues
Product ID: lplnecco_vod

Microlearning
1 Lessons | 1-1 Minutes
ESOL – English As A 2nd Language In 1 Minute
Product ID: lplnesol_m_vod