Course Category

Occupational Skills: Customer Service

In today’s digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
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Microlearning
1 Lessons | 1-1 Minutes

Positive First Impressions In 1 Minute

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7 Lessons | 9-9 Minutes

Positive First Impressions

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Microlearning
1 Lessons | 1-1 Minutes

Powerful Phrases At Work In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Moments Of Truth In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Make Their Day In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

No Blame Apology In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Outbound Calling In 1 Minute

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11 Lessons | 10-10 Minutes

Outbound Calling

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Microlearning
1 Lessons | 1-1 Minutes

Open And Closed Questions In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Live Chat Tips In 1 Minute

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8 Lessons | 10-10 Minutes

Managing Customer Needs

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6 Lessons | 8-8 Minutes

Managing Difficult Customers

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7 Lessons | 9-9 Minutes

Know Your Business

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5 Lessons | 8-8 Minutes

Keeping Your Customers Informed

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4 Lessons | 10-10 Minutes

Live Chat Etiquette

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Microlearning
1 Lessons | 1-1 Minutes

Handling Difficult Customers (LAST) In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

How To Say No Nicely To A Customer In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Indifference In 1 Minute

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6 Lessons | 10-10 Minutes

Fix The Customer First

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5 Lessons | 9-9 Minutes

First Contact Resolution

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Microlearning
1 Lessons | 1-1 Minutes

Funnel Questions In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Great Customer Service Tips In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Dealing With Know-It-All Customers In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Dealing With Non-Stop Talking Customers In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Dealing With Rude People In 1 Minute

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Microlearning
1 Lessons | 1-1 Minutes

Dealing With A Silent Colleague Or Customer In 1 Minute

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5 Lessons | 10-10 Minutes

Emotional Clients And Colleagues

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Microlearning
1 Lessons | 1-1 Minutes

ESOL – English As A 2nd Language In 1 Minute

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