All Courses
Course ID: lplnmdcu_vod

Managing Difficult Customers

Every customer has their own reason for complaining. As a customer-facing employee your job is to help manage the situation and try to achieve a positive outcome. This video training explores best practices for managing difficult customers. This training explores how to build a relationship with a difficult customer. Viewers learn tips about dealing with upset customers. This training shows examples of techniques to assist a difficult customer. Use this video to educate employees about managing difficult customers and improve their level of service.

6 Lessons
8-8 Minutes
0 Questions