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Course ID: lplnfcfi_vod

Fix The Customer First

47% of customers say they’ll stop buying from a company if they have a subpar experience. The same study, as described in a blog post from Salesforce, reveals that 76% of customers now say it’s easier than ever to take their business elsewhere. This customer service training module walks customer service personnel through techniques for putting a customer’s needs first. Whether you’re new to the field or a seasoned manager with years under your belt, it’s helpful to sharpen your tools and improve your customer service delivery skill set as the opportunity arises. The course covers what it means to fix the customer’s problem first. The video provides some scenarios, company rules, and possible holdups for the customer. Utilize this course among your customer service staff, especially for those being onboarded, to ensure your team best represents your brand and overall organization.

6 Lessons
10-10 Minutes
0 Questions