Course Category
In today’s digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

7 Lessons | 15-25 Minutes
Customer Service: So Help Me, Employee Edition
Product ID: vvisshme_vod

7 Lessons | 17-27 Minutes
Customer Service: So Help Me, Supervisor Edition
Product ID: vvisshms_vod

Microlearning
1 Lessons | 3-3 Minutes
Customer Service Supervision – Tell People What They’re Doing Right
Product ID: vviscsst_vod

Microlearning
1 Lessons | 3-3 Minutes
Customer Service Supervision – How To Handle Mistakes
Product ID: vviscssh_vod

Microlearning
1 Lessons | 3-3 Minutes
Customer Service Supervision – Quality Matters As Much As Quantity
Product ID: vviscssq_vod

Microlearning
1 Lessons | 3-3 Minutes
Customer Service Supervision – Encourage Employee’s To Find Solutions
Product ID: vviscsse_vod

Microlearning
1 Lessons | 3-3 Minutes
Customer Service – Let Me Transfer You
Product ID: vviscslm_vod

Microlearning
1 Lessons | 3-3 Minutes
Customer Service Supervision – Don’t Let Policy Detract From Service
Product ID: vviscss0_vod

Microlearning
1 Lessons | 3-3 Minutes
Customer Service – I’ve Heard This All Before
Product ID: vviscsi1_vod

Microlearning
1 Lessons | 2-2 Minutes
Customer Service – I’m Happy To Help, But…
Product ID: vviscsih_vod