Conflict Resolution

Conflicts in the workplace are inevitable. And while they are rarely fun, as this course shows, they don’t have to be crippling. Emphasizing how to address, approach, and then resolve workplace conflicts, this high-energy course first teaches employees how to identify the type of conflict they are involved in and then how to recognize and apply the best strategy for approaching and surviving it. Upon an overview of the four responses to conflicts (ignore the conflict, bargaining, smoothing, and third-party arbitration), employees learn how to impose a solution and realize that sometimes unpopular decisions are needed. Present this course so managers and employees understand when, why, and how to address, approach, and resolve conflicts without causing further disruption or damage to workflow and workplace relations.