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Course ID: crmlhtdi_vod

How to Discipline in a Positive Way

Disciplining an associate does not have to be negative and accusatory. It is possible to manage disciplinary issues in a positive way and all it takes to conquer these challenges is five easy steps. This training provides simple step-by step instructions on how to identify the problem, determine problem severity, discuss the problem, properly document the discussion and how to follow up to encourage the desired behavioral change. Use this online training video to learn how to boost employee morale through positive discipline and performance-based coaching.

8 Lessons
25-35 Minutes
10 Questions