Effective Feedback: Sandwich Feedback
Leaders must learn how to both recognize their team members’ abilities and give constructive, negative feedback. By discussing a negative aspect between two positive statements, employees will understand they are valued as contributors with room to grow under leadership support. This online training shows the specific sandwich feedback technique. Leaders learn how to be clear and direct with their feedback so as not to overwhelm or confuse their team members. This course also shows how issues can arise from using sandwich feedback and how to alleviate them proactively. Praising team members on their achievements often and being clear and direct about the concern can lead to a more effective feedback cycle.