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Course ID: tjhccdtce_vod

Conflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And Coworkers

Your face covering policies won’t work well if everyone isn’t following them. This microlearning shows you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of empathy, unhelpful insults, this video has it all! Hint, the unhelpful insults aren’t actually a good approach, in case you were wondering. Sometimes it helps to see things done wrong in order to learn how to do them right. This microlearning series helps you establish sensible and successful face covering policies to help reduce tension and increase compliance, as well as provide multiple techniques for de-escalating any situations with those few employees or customers who refuse to comply.

1 Lessons
5-9 Minutes
Closed Captioning
4 Questions