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Course ID: sskusmat_vod

Service Matters

Great customer service skills are important in every position throughout the organization. This course shows how any employee, with the right motivation and training, can become a superstar in customer service. Presented as a roundtable discussion, in its entirety this course is the compilation of survey results from hundreds of high-performing service providers from different organizations. Six experts were chosen and as cameras rolled, they freely shared their expertise and insight. Upon completing this course, service employees gain the experience and advice of real-world customer service superstars who show them how they can also become exceptional customer service providers. Present this course to transform your customer service employees into service superstars.

12 Lessons
114-140 Minutes
Closed Captioning
26 Questions