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Course ID: sskukwcs_vod

Customer Service Words To Avoid

Sometimes a customer-facing employee may say something to a customer with good intentions that ends up making the situation worse. This training goes through different scenarios where an employee might say the wrong thing and shows the correct way to handle the situation. This training gives tips on what phrases to avoid, what to do when adversity arises, and how to improve communication with customers. Use this course to learn the words to avoid and provide exemplary customer service.

10 Lessons
20-40 Minutes
Closed Captioning
20 Questions