I have a black screen with the message "This course only works in Internet Explorer. Please exit the browser you are in and retry the course in Internet Explorer."
I am having problems using the administration features in the MasteryNet™ Learning Management System and I'm using Internet Explorer 10 or 11.
I start a course and see a white screen in the video player.
If you launch a course and see the screen below, follow the prompt to right-click on the white area and select "Run this plugin." This will load the Flash video player and allow you to view the video.
If you already chose to not run the plugin, your screen will look like the one below. If you have done this, you need to exit the course, re-enter the course, and select the "Run this plugin" option after right-clicking in the white area.
To prevent this from happening again you can update your settings in Chrome to always allow Flash. To allow Flash to play you should click on the 3 dots and select Settings.
Then at the bottom, choose Show advanced settings, and under Privacy, select Content settings
Scroll down to the Flash section. You have 3 options:
- Allow sites to run Flash
- Detect and run important Flash Content (recommended)
- Block sites from running Flash
If you choose either of the first two options, you should not experience any issue playing VOD courses.
If your Chrome browser is set to block sites from running Flash, you will get a message asking if you want to allow Adobe Flash Player to run when you launch a course. You can add our site to the approved exceptions list by clicking on the Manage Exceptions options and adding the course launch page url (as highlighted below) to the Hostname pattern list and listing it to Allow. Then click on Done.
I login over and over but it does not log me in.
I enter my user ID into the login box. Click on Login.
I receive the screen to confirm my identity.
I click on Accept. Then it returns me right back to the "Please enter your login information" screen.
Try closing all instances of the browser you are using. After closing ALL instances of the browser, open a fresh one and try logging in again.
If this does not resolve the issue and you are training on VOD format courses, try switching to a different browser. If you are training on Advantage format courses, you must use Internet Explorer as your browser. Still experiencing the issue, try clearing the browser's cache or a complete shutdown (not a restart) of your computer.